Privacy Policy
Introduction
Effective Date: 1st September 2025
Last Updated: 25th September 2025
TheZ8 Ltd. (trading as "Z8," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
We are a Money Services Business (MSB) licensed in Canada under license number C100000573, registered with FINTRAC (Financial Transactions and Reports Analysis Centre of Canada).
Privacy Policy
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
• Contact Information: Name, email address, phone number, company name
• Communication Data: Messages sent through our contact forms or email
• Business Information: Company details when inquiring about our services
• Marketing Preferences: Your preferences for receiving communications from us
2.2 Technical Information
• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns
• Cookies and Tracking: As described in our Cookie Policy
2.3 Future Service Information
When our payment platform launches, we may collect additional information such as financial and transaction data, subject to updated terms and privacy policies.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Communication and Inquiries
• Responding to your inquiries and contact form submissions
• Providing information about our services and company
• Communicating updates about our platform development
• Sending newsletters and marketing communications (with your consent)
3.2 Website Operations
• Improving our website functionality and user experience
• Analysing website usage and performance
• Ensuring website security and preventing fraud
3.3 Business Development
• Evaluating potential business partnerships
• Preparing for future service launches
• Market research and business planning
3.4 Legal and Regulatory Preparation
• Preparing for MSB operational requirements
• Maintaining records as required by financial services regulations
• Ensuring compliance with applicable laws
4. Legal Basis for Processing
We process your personal information based on:
• Legitimate Interest: For business communications, website operations, and service development
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with applicable laws and regulations
• Contractual Necessity: When we enter into agreements with business partners
5. Information Sharing and Disclosure
We may share your information with:
5.1 Service Providers
• Website hosting and technical service providers
• Email marketing and communication platforms
• Analytics and website performance services
• Professional advisors (lawyers, accountants, consultants)
5.2 Regulatory Authorities
• FINTRAC and other Canadian financial regulators (when required)
• Law enforcement agencies when legally required
• Tax authorities as required by law
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information:
• Encryption: Secure data transmission and storage
• Access Controls: Restricted access on a need-to-know basis
• Monitoring: Regular security monitoring and updates
• Compliance: Security measures aligned with industry standards
7. Data Retention
We retain your personal information for as long as necessary to:
• Respond to your inquiries and provide requested information
• Comply with legal and regulatory requirements
• Maintain business records for operational purposes
• Resolve disputes and enforce our agreements
Contact form submissions and email communications are typically retained for 3-5 years unless you request deletion.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your information
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for marketing communications
To exercise these rights, contact us at privacy@thez8.com.
9. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
10. Cookies and Tracking
We use cookies and similar technologies to enhance your website experience. These may include:
• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for advertising (with your consent)
You can manage cookie preferences through your browser settings.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Children's Privacy
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
13. Marketing Communications
We may send you marketing communications about our services and company updates. You can:
• Opt-out at any time using unsubscribe links
• Contact us to update your preferences
• Manage your communication preferences through your account (when available)
14. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
15. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
TheZ8 Ltd.
Email: privacy@thez8.com
Website: thez8.com
Address: 200-1001 1 ST SE, Calgary, Alberta T2G5G3
For general inquiries: info@thez8.com
16. Regulatory Information
TheZ8 Ltd. is registered as a Money Services Business with FINTRAC under license number C100000573. You can verify our registration at: https://fintrac-canafe.canada.ca/msb-esm/reg-eng
For complaints related to our privacy practices, you may also contact the Office of the Privacy Commissioner of Canada at: https://www.priv.gc.ca/
17. Future Service Updates
When we launch our payment platform, we will update this Privacy Policy to reflect additional data collection and processing activities. We will provide notice of these changes and may require your consent for new processing activities.